Sugar Sell Named Leader on G2 Crowd for CRM Software

Sugar Sell, the world’s first no-touch, time-aware CRM has been named a leader in CRM software for the 4th consecutive year by G2.

It may seem like a small feat, but G2 is actually the world’s largest technology marketplace where researchers can figure out which platform could be an ideal fit for their business.

How does this work?

G2 scores products and vendors based on reviews gathered from their user community, as well as data aggregated from online sources and social networks. They apply their unique algorithm to this data to calculate customer Satisfaction and Market Presence scores in real-time.

G2’s Market Presence score is a combination of 15 metrics from G2’s user reviews, publicly available information, and third-party sources.

Both the software vendor and the individual product are measured on various criteria. The criteria are listed below in order of importance. Product metrics receive greater weight than vendor metrics.

Each input is normalized by category and segment. This means that scores are relative to other products in the category/segment and may change from segment to segment. The scores are then scaled from 0–100.

For the 18th consecutive quarter, Sugar has been named a leader for the mid-market. Sugar received high customer satisfaction scores for ease of doing business, ease of administration and meeting overall requirements. With a shorter time to value than other leaders, highly ranked features for Sugar Sell include customization, contact management and contract management.

About Sugar Sell

Sugar Sell enables businesses to create extraordinary customer relationships with the most innovative sales automation solution on the market. Sugar Sell consolidates customer data into one place and builds on top of that underlying data a comprehensive system for sales automation, including management of contacts, accounts, leads, opportunities, forecasts, quotes, contracts, communications, and reporting. With Sugar Sell, customers are able to drive revenue, increase efficiency, reduce sales costs and deliver unmatched customer buying experiences.

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