In 2020, companies experienced unexpected and unprecedented changes in customer behavior. Due to the COVID-19 pandemic, people are choosing to limit physical encounters and prefer digital interactions. To meet consumer demand, businesses had an increased need to digitize transactions across industries.
To stay ahead, companies are trying to improve their customer experience — in fact, 65% of executives list customer experience in their top-five priorities. Various CRM platforms exist to aid organizations in tracking their relationships with customers. HubSpot, Salesforce, and SugarCRM, among others, make customer management easier.
Chances are, your competitors are working hard to refine their customer experience, and that starts with their CRM. We wouldn’t want you to be left behind.
We at Faye Business Systems Group help companies grow by successfully deploying, customizing, and managing industry-leading customer experience, CRM, and ERP software platforms. Headquartered in Los Angeles, California, our team provides high-value software development and consulting services to meet your evolving business needs.
Recently, our company received our first review at Clutch, a B2B reviews and ratings website. It is about our CRM work with a valuation services company.
We are managing their company’s SugarCRM system, which they’ve been using for several years already. Their use of SugarCRM is unique such that they also use it for sales, marketing, and business operations, not just customer management. We are maintaining their system that handles 2,000 appraisals per year; we also build additional functionalities whenever the client requires.
Our ongoing partnership has been successful, and we are given a 5-star rating for our work.
Their COO noted the quality of our service. They liked our approach that involves understanding the business first, before applying the necessary technology. They also noted our communication skills as well as our own project management system, which facilitates a good workflow. Their team has a close relationship with ours, and that only improves our partnership.
Here’s what they have to say about our resources:
“Faye Business has a really strong bench of resources for project management, technical tasks, and business development.” – COO, Valuation Services Company
Aside from that, we received additional recognition from Clutch’s sister company, The Manifest, a website that highlights top companies and agencies. We were ranked as the 3rd best CRM consultant in Los Angeles. This only proves the work we do not just in Los Angeles, but all over the world.
We appreciate such glowing feedback, and it only motivates our team to work harder. We know how the COVID-19 pandemic has changed the way people conduct business. To remain competitive, companies need to adapt to the changing field — and we are here to help!
Does your organization need assistance on your CRM platform? Contact us today to learn more about our services.
The post Faye Business Systems Group – The Customers They Are A-Changin’ appeared first on FayeBSG.
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