SugarCRM recently announced that it’s moving Sugar Professional to SugarCloud on Sept. 1, 2020. From this point forward, Sugar Pro will only be available as a cloud offering and all new customer sales of Sugar Professional for on-premise deployment will cease worldwide.
Why the change?
All Sugar Professional customers will have the latest product fixes and enhancements. By focusing on cloud products, Sugar Pro customers will have:
- better and more reliable service
- fast and seamless product upgrades
- access to the all latest innovations.
This was not a shift that SugarCRM took lightly. They took a look at their data which determined that cloud customers have significantly higher satisfaction with their products than on-premise customers. This change is very good for customers.
What does this mean for all the existing Pro customers currently on-premise?
Nothing, unless they want it to. Pro customers currently on-premise can choose to remain on, add seats, receive support and updates and renew their subscriptions to Pro on-premise.
However, it’s important to note that on-premise Pro customers can see significant benefits from moving to a SugarCloud product, which includes reduced IT costs, immediate access to the latest features and bug fixes, ubiquitous access and enterprise class security and operations.
If you are a FayeBSG Pro customer and have questions, please reach out to your account manager or contact us today.
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