It’s been a year since the launch of the new Sugar and SugarCRM continues to add features and updates to provide the best marketing, sales and service solutions.
The Q3 2020 product release (launched today!) showcases Sugar’s continued commitment to the time-aware, no-touch and continuous cloud innovation pillars that are central to its product roadmap and vision.
Product enhancements include:
-Workforce management (WFM) capabilities for Sugar Serve.
Further optimize customer service with enhanced round-robin and shift management features to coordinate and manage agent availability and better deliver on customer commitments.
-Customer lifecycle management capabilities for Sugar Sell.
New purchase and purchased line item modules that provide a time-stamped ledger of all transactions to enable sales teams to manage current and future business opportunities more efficiently.
New mobile capabilities, so sales reps can harness full product catalogs to search for items or create quotes on the go.
-Advanced controls for marketers in Sugar Market.
Ability to quickly test and evaluate new scoring models, which help markers gain more confidence in and understand the impact of each marketing campaign they launch.
Note, a new purpose-built Nurture Builder is coming later in the year, including visual designer, inline editing and inline analytics.
Beyond product updates, in efforts to the growth of SugarCloud globally, Sugar increased its data center presence in Canada, UK and Germany. In particular, this extends its capabilities to serve customers with data residency requirements in the UK.
Want to add some of these features to your Sugar instance? Contact us today.
The post SugarCRM Announces Q3 Product Release Including Updates in Sugar Serve, Sell and Market appeared first on FayeBSG.
No comments:
Post a Comment