Progressive Pumps and Faye Business Systems Group Case Study

Progressive Pumps Uses Sugar and FayeBSG QuickBooks Integration Grows Sales 57%

---

Progressive Pumps is a value-added distributor of pumps, motors, and controls to industrial, municipal and sanitary customers in Texas and surrounding states. For over 32 years, Progressive Pumps has been focused on providing “The Right Pump. On Time” to its customers.

From simple water to the harshest chemicals, Progressive Pumps provides pumps, systems and tanks for metering, process and transfer applications. Over their 32 year history, they have developed a core focus on three areas: 1) Chemical Pumps, 2) Air-Operated Double Diaphragm Pumps and 3) Water/Wastewater Pumps.

Progressive Pumps is in the Industrial Automation industry with core customers that are the Reliability and Maintenance personnel at industrial and chemical plants.

PRODUCTS IMPLEMENTED

Sugar Professional
FayeBSG Sugar QuickBooks Integration

CHALLENGE

Progressive Pumps is a sales focused distribution organization that focuses on providing unmatched customer service. Prior to implementing a CRM solution the company had no visibility into inside sales opportunities. They recognized that using excel to track opportunities left sales team operating in silos and potential business began to slip through the cracks. Challenges included:

• No streamlined way to report on existing opportunities.
• No central database of client and prospect status.
• Inside sales operated in silos.
• With poor visiblity into who their customers were they were losing out on business.
• No system to streamline sales quotes to their accounting system.

SOLUTION

To find a solution Progressive Pumps turned to Faye Business Systems Group to express their challenges and implement organizational-wide change. They began the process of evaluating CRM solutions and ultimately selected Sugar and FayeBSG’s QuickBooks Integration.

They need a strong technical Sugar Partner to build out their quotes strategy, integrate their existing data and train their sales team on use.

Leadership additionally attended a seminar in the manufacturing and distribution industry and found that three out of the four panelists were using Sugar.

RESULTS

• Since Progressive Pumps implemented Sugar and the FayeBSG QuickBooks Integration they have seen inside sales growth profit of 57% in the first year.
• Inside Sales began to immediately jump on reporting and visibility capabilities they didn’t have before.
• By integration QuickBooks they benfit from an end-to-end solution from quote fulfillment to their accounting system.
• Continue to uncover the multiplicity of ways their sales teams can use Sugar.
• They have total visibility into who their customers are. They don’t need to chase down this information.
• They now use Sugar to track projects and repairs.

ADVICE

Progressive Pumps highly recommends using an advanced implementation partner. If they didn’t have team-wide buy-in and a highly skilled implementation partner they wouldn’t have been able to make the solution work for them.

LEARN MORE

Click here to learn more about Sugar.

Click here to learn more about the FayeBSG Sugar QuickBooks Integration.